Refunds and exchanges will only be considered for the following:

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PRODUCT DELIVERED DOES NOT MATCH PRODUCT ORDERED

In this case, customers can contact us via email, Instagram or Facebook. Please send us the following:

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   - Proof of purchase

   - Proof of wrong item delivered

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Once everything has been confirmed, customers have a choice between exchanging the product of having the product refunded.

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EXCHANGING PRODUCT

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If customer chooses to exchange the product, we will set the next available date for the product to be exchanged. Shipping fee will be shouldered by us when exchanging products.

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*please note that if customer has opened / eaten any of the Pupsicles, the product will not be valid for exchange.

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REFUNDING PRODUCT

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Example of refund calculation:

Product customer ordered - Assorted Pupsicles Pack (upgrade) PHP390.00

Product delivered - Assorted Pupsicles Pack (regular) PHP330.00

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Amount refundable = PHP60.00

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Please send us your GCash / BDO / BPI details.